Identifying and Ranking the Factors Affecting Honoring Customers in the Metropolitan Municipalities - Case Study of Tehran Municipality
International Journal of Law and Society
Volume 1, Issue 2, June 2018, Pages: 72-76
Received: Nov. 5, 2017; Accepted: Nov. 20, 2017; Published: Jan. 19, 2018
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Esfandiar Doshman Ziari, Department of Management, College of Humanities, Islamic Azad University, Tehran, Iran
Ebrahim Kazemi, Department of Commercial Management, Islamic Azad University, Electronic Branch, Tehran, Iran
Behdad Mirafshar, Department of Information and Technology of Management, Electronic Branch, Islamic Azad University, Tehran, Iran
Amir Rashidi, Department of Culture of Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
Vahideh Pourahad, Department of Mine Engineering, Bahonar, Kerman University, Kerman, Iran
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The study is aimed to determine effective factors in respecting to clients by municipality's metropolitan authorities and grouping them into two groups of staff and city management organization to form the first step of the process on this basis. The research methodology based on conceptual model and on the thematic literature and the research carried out through 34 factors initially in two sections of staff and organization group by registration of the main variables and related data in the software, 306 regulatory questionnaires in Likert spectrum the correct data was initiated and ready to conformity factor analysis. The first output is the index value of the Bartlett test statistic equal to 0.882 (close to number 1) which shows the number of samples (in this example number of respondents) is sufficient for factor analysis. Also, sig value of Bartlett's test is less than 5%, which indicates that the factor analysis is appropriate for identifying the structure, factorial model. The number of variables is reduced from 34 to 30 based on final subscription value (less than 0.5). As a result, the final variables affecting respect on client by metropolitan municipality according to the proposed model are divided into 17 variables in the organization main factor group and 13 variables in employees factor group.
Municipality Service Receivers, Satisfaction of Clients, Employee Level Factors, Organization Level Factors, Urban Management
To cite this article
Esfandiar Doshman Ziari, Ebrahim Kazemi, Behdad Mirafshar, Amir Rashidi, Vahideh Pourahad, Identifying and Ranking the Factors Affecting Honoring Customers in the Metropolitan Municipalities - Case Study of Tehran Municipality, International Journal of Law and Society. Vol. 1, No. 2, 2018, pp. 72-76. doi: 10.11648/j.ijls.20180102.13
Copyright © 2018 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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