Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt
World Journal of Public Health
Volume 2, Issue 4-1, October 2017, Pages: 1-6
Received: Apr. 3, 2017; Accepted: Apr. 6, 2017; Published: Apr. 27, 2017
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Authors
Marwa B. Awad Allah, Department of Public Health and Preventive Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt
Maha S. Eltwansy, Department of Public Health and Preventive Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt
Dalia A El-Shafei, Department of Community, Environmental and Occupational Medicine, Faculty of Medicine, Zagazig University, Zagazig, Egypt
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Abstract
Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services and study any patterns of association of socio-demographic variables on the patient satisfaction level. Methods: Across-section study was carried out at dentist clinic in Zagazig University Hospital from June to August 2014. One hundred ninety eight (198) patients attending the dentist clinic at Zagazig University Hospital were included in the study. A questionnaire was used to determine patient satisfaction levels upon completion of treatment in the dental clinic. Results: about half of the patients were satisfied with ease of getting care and health care providers. Also, most of them were satisfied with all items of time, condition and treatment provided except time in waiting area and explained fees only 22% and 9.1% respectively were satisfied. Regarding the outcome 72.2% of patients had improved dental health. 56.1% of patients were satisfied of the service, 59.6% will recommend this service to others. More than 60 percent of patients predict expected improvement in service (60.1%). Statistical significant difference was observed between level of patient satisfaction and age and number of visits Conclusions: Overall patient satisfaction was good. Although there were some points in different areas had poor satisfaction level.
Keywords
Patient Satisfaction, Dentist Clinic, University Hospital
To cite this article
Marwa B. Awad Allah, Maha S. Eltwansy, Dalia A El-Shafei, Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt, World Journal of Public Health. Special Issue: Odontology and Familiar Medicine in Preventive Medicine. Vol. 2, No. 4-1, 2017, pp. 1-6. doi: 10.11648/j.wjph.s.2017020401.11
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Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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