Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016
World Journal of Public Health
Volume 3, Issue 3, September 2018, Pages: 93-98
Received: Aug. 4, 2018; Accepted: Aug. 22, 2018; Published: Sep. 25, 2018
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Khalid Fadl Alla Khalid, HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan
Samia Yousif Idris Habbani, Free Lance Community Medicine Consultant, Khartoum, Sudan
Nada Jafar Osman, Primary Health Care Directorate, Federal Ministry of Health, Khartoum, Sudan
Malaz Elbashir Ahmed, HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan
Rania Hassan Abdelgfour, HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan
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Sexually Transmitted Infections (STIs) continued to be a significant public health problem especially among women at reproductive age and young people. Measuring patient satisfaction is an essential aspect of making services attractive to patients and improving the quality of service. This study was intended to explore the factors affecting the patients satisfaction with the provided STIs service at the primary health care (PHC) in El-Damazin locality at Blue Nile State (BNS) in Sudan, 2015 -2016. This study was analytical cross-sectional health facility-based study. This study revealed that the more than half of studied STIs patients were females, more than 40% were at the age of 25 years or less and single. Majority of studied patients stated that the PHC centers were accessible, and the service is affordable. More than 60% rated the patients-care providers (CPs) communication pattern as good, yet more than 50% of the single STIs patients, and more than 40% of the young patients’ did not receive education and counseling on condom. Also, more than 60% of the illiterate patients did not receive education and counseling for HIV. Though the study showed that more than 60% were satisfied with provided service, the validation of this satisfaction those patients were not fully aware of their rights to communicate and discuss their cases with health CPs, even how to deal with the community and to receive all component of STIs service without discrimination. Based on the results, increase the demand for the STIs service by increasing the awareness of the local community to the STIs service delivery components, STIs/HIV prevention measure is essential. Also, adoption of the right based approach in the awareness raising will increase the demand on the STIs services components by decreasing the cultural silence about the STIs and self-stigma or stigma on health care setting.
Sexually Transmitted Infections, Primary Health Care, Patient Satisfactions, Education and Counseling on Condom, Education and Counseling for HIV Testing, Patients- Care Providers Communication Pattern, Duration Time to Reach the Service, Payment for Receiving the Service
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Khalid Fadl Alla Khalid, Samia Yousif Idris Habbani, Nada Jafar Osman, Malaz Elbashir Ahmed, Rania Hassan Abdelgfour, Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016, World Journal of Public Health. Vol. 3, No. 3, 2018, pp. 93-98. doi: 10.11648/j.wjph.20180303.14
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