Quality Care Nursing at Masvingo Provincial Hospital in Zimbabwe
Frontiers in Cognitive Psychology
Volume 2, Issue 4, December 2017, Pages: 102-110
Received: Jun. 21, 2017; Accepted: Jul. 5, 2017; Published: Sep. 8, 2017
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Authors
Vonai Chirasha, Department of Human Resource Management, Faculty of Social Science, Midlands State University, Gweru, Zimbabwe
Shadreck Zangairai, Department of Human Resource Management, Faculty of Social Science, Midlands State University, Gweru, Zimbabwe
Phillip Mutandwa, Department of Psychology, Faculty of Social Sciences Midlands State University, Gweru, Zimbabwe
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Abstract
The economic decline and political instability in Zimbabwe has negatively affected healthcare budgets which ultimatimately affect resource mobilisation and allocation in most institutions of health care including the Public Health Sector. The research conducted at Masvingo Hospital in Zimbabwe in 2015 indicated a high level of quality nursing care suggesting that most complains from the public about the poor service from nurses might be attributed to over crowdedness found at the hospital and shortage of resources. Total quality management is an organisation wide intervention which may require hospitals like Masvingo to incorporate quality initiatives into strategic plans involving nurse leaders and key personnel to identify strategies that may be put in place to enhance nursing quality care. Measuring nursing quality care through interrogating nursing behaviour may not be a conclusive approach of managing quality issues in hospitals. Future research may look at an all inclusive approach to quality nursing care. All new recruits health workers may also be inducted in quality care values.
Keywords
Nursing Care, Patient Satisfaction, Quality from Patient Perspective, Environmental Factors, Nurses’ Attitude and Behaviour
To cite this article
Vonai Chirasha, Shadreck Zangairai, Phillip Mutandwa, Quality Care Nursing at Masvingo Provincial Hospital in Zimbabwe, Frontiers in Cognitive Psychology. Vol. 2, No. 4, 2017, pp. 102-110. doi: 10.11648/j.fcp.20170204.11
Copyright
Copyright © 2017 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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