Job Satisfaction of Hotel Employees Conceptual Model Construction and Evaluation
International Journal of Business and Economics Research
Volume 8, Issue 1, February 2019, Pages: 1-5
Received: Nov. 27, 2018;
Accepted: Dec. 25, 2018;
Published: Jan. 19, 2019
Views 861 Downloads 325
Huan Yuan, Hotel Management College, Nanjing Institute of Tourism and Hospitality, Nanjing, Jiangsu
Kuang Jiaqing, Hotel Management College, Nanjing Institute of Tourism and Hospitality, Nanjing, Jiangsu
Follow on us
Job satisfaction of hotel employees means the working environment, material security and career development plan provided by the hotel can meet the satisfaction of many expectations of the hotel employees. The conceptual model of hotel employees job satisfaction constructs a hotel employees job satisfaction evaluation system from five aspects: job content satisfaction, job environment satisfaction, job return satisfaction, management status satisfaction and career development satisfaction, and constructs the hotel employees job satisfaction evaluation model based on the matter-element mode.
Hotel Employees, Job Satisfaction, Conceptual Model, Index System, Matter-Element Mode
To cite this article
Job Satisfaction of Hotel Employees Conceptual Model Construction and Evaluation, International Journal of Business and Economics Research.
Vol. 8, No. 1,
2019, pp. 1-5.
Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/
) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
LI Guang-hong , HUANG Jun-tao, Cao Dong-qin. Empirical Research on Hotel Employee Satisfaction abroad and Its Enlightenment--Based on the Survey of Siem Reap Sokha Resort in Cambodia [J]. Editor's Highlights, 2018, 11 (4): 93-97.
SUN Hua-di . Study on Influencing Factors of Hotel Employee Satisfaction and Resignation Intention [J]. Hospitality Management Studies, 2018 (3): 83-85
Ouyang, Z, M., Sang, J. Y., Li, P., Peng , J. X.. Organizational Justice and Job Insecurity as Mediators of the Effect of Emotional Intelligence on Job Satisfaction: A Study from China. Personality and Individual Differences, 2015, 76 (76): 147-152
WEN Ji, HOU Pingping .Emotion Intelligence and Job Satisfaction of Hotel Front-line Staff: A Study Based on the Dual-stage Moderating Role of Perceived Organizational Support [J]. Nankai Business Review, 2018, (1): 146-158.
Wang , M., Liao, H., Zhan, Y.. Daily Customer Mistreatment and Employee Sabotage against Customers: Examining Emotion and Resource Perspectives .Academy of Management Journal, 2015, 54 (2): 312-334.
Lee, J. H., ok, C. M.. Understanding Hotel Employees’ Service Sabotage: Emotional Labor Perspective Based on Conservation of Resource Theory. International Journal of Hospitality Management, 2014, (36):176-187.
HUAng Qian, XIE Chaowu, The Effect of Interaction Between Hotel Employees and Customers on Employees’ Work Efficiency and Customer Satisfaction [J]. Tourism Tribune, 2017, 4 (32): 66-77.
Zhang Haoyu, Wang Hui, Guo Li, et, al. Leadership power sharing organization self-esteem and employee job performance: The moderating effect of insider identity perception [J]. Economic Sciences, 2016, (2): 118-128.
CAI jiaqin. Analysis of Influencing Factors of Employee Turnover in Hotel Industry [J]. China Management Informationization, 2018, 4 (21): 91-92.
Zhang Kaili, Tang Ningyu .Being Honest in Organizations: The Antecedents and Outcomes of Employees’ Error Admission [J]. Nankai Business Review, 2016, 19 (6): 36-48.