The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department
International Journal of Business and Economics Research
Volume 7, Issue 4, August 2018, Pages: 102-109
Received: Aug. 9, 2018; Published: Aug. 13, 2018
Views 1044      Downloads 83
Tien-Chin Wang, Department of International Business, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan
Bi-Chao Lee, Department of International Business, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan; Kaohsiung City Police Department, Kaohsiung, Taiwan
Article Tools
Follow on us
Since 2004, the National Police Agency, the Ministry of the interior, Taiwan, has been conducting the survey on citizens’ satisfaction with public safety. Every Police Department has been very concerned about this probe, and has exhausted all possible ways and tactics to raise people’s approval rate on the police. After many years’ efforts, pretty good results have been achieved. This paper uses DEMATEL as an evaluation method to understand the causal relationship between the criteria adopted in the polling and the polling results that have been achieved. First of all, the implementation tactics used by all precincts of the Kaohsiung City Police Department (KCPD) were classified into 3 criteria for promotion, 4 criteria for implementation, and 2 criteria for management, totaling 9 criteria that constituted 3 facets. Based on the Expert Survey Method (Delphi), questionnaires were handed out to officers who were responsible for the survey at all precincts of the KCPD to obtain their ideas, which were simplified into 2 criteria for promotion, 2 criteria for implementation, and 1 criterion for management, totaling 5 evaluation criteria. Then especially designed questionnaires based on the DEMATEL were used. Phone calls were made randomly to deputy directors of precincts, chiefs of administration, traffic and secretary sections, and 29 completed questionnaires were returned. A diagram of causal relationship was made through the calculation based on the DEMATEL. The analysis of the prominence, causal degree and arrow direction indicted that 2 criteria referred to as social media and PR activity which raised the prominence of the polling were important in elevating people’s approval rate on the police. These two criteria were “affected criteria”. Traffic safety, solving criminal cases, and improved serving attitude are criteria with lower correlation level but they are classified as causal criteria, which are the foundation of police work. The conclusion is that police departments should actually perform well in the “causing criteria”, and then use social media and PR activity to make the public aware of their good performance, which will effectively raise people’s satisfaction with the police performance.
DEMATEL, Delphi, The Relation of Cause and Effect, Prominence
To cite this article
Tien-Chin Wang, Bi-Chao Lee, The Cause and Effect Relationship Study of the Police's Approval Rating Survey Tactics with DEMATEL Approach - A Case Study of Kaohsiung City Police Department, International Journal of Business and Economics Research. Vol. 7, No. 4, 2018, pp. 102-109. doi: 10.11648/j.ijber.20180704.14
Ming-Lang Tseng, A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach, Expert Systems with Applications 36 (2009) 7738-7748.
Hsiang-Chuan Liu, Wei-Sung Chen, Wei-Guang Tsaur, Hung-Ming Yeh, Chung-Ling Huh, An evaluation of the Balance and Variation of DEMATELs by Using Liu's Integrated Validity Index, Journal of Data Science 14(2016), 509-518.
Liou, J. J. H., Yen, L. & Tzeng, G. H. (2008), Building an effective safety management system for airlines, Journal of Air Transport Management, 14(1), 20–26.
Ilker Gölcüka, b, Adil Baykaso˘glua, An analysis of DEMATEL approaches for criteria interaction handling within ANP, Expert Systems with Applications, Volume 46, 15 March 2016, Pages 346–366.
Hsiao‑Ming Chen, Chia‑Huei Wu, Sang‑Bing Tsai, Jian Yu, Jiangtao Wang and Yuxiang Zheng, Exploring key factors in online shopping with a hybrid model, Springer Plus (2016) 5:2046.
Shinichiro Hori, Yujiro Shimizu, Designing Methods of Human Interface for Supervisory Control Systems, Control Engineering Practice, 7 (1999) (11), 1413-1419.
Tamura, H., H. Okanishi, and K. Akazawa (2006), Decision Support for Extracting and Dissolving Consumers' Uneasiness Over Foods Using Stochastic DEMATEL, Journal of Telecommunications and Information Technology, 4, 91-95.
Hsieh, Yi-Fang; Lee, Yu-Cheng; Lin, Shao-Bin, Rebuilding DEMATEL threshold value: an example of a food and beverage information system, Springer Plus ,Aug/22/2016 vol: 5:1385 P.1-13.
Elham Falatoonitoosi, Zulkiflle Leman, Shahryar Sorooshian, Meysam Salimi, Decision-Making Trial and Evaluation Laboratory, Research Journal of Applied Sciences, Engineering and Technology(2013)5(13): 3476-3480.
Mavi, Reza Kiani; Kazemi, Sajad; Najafabadi, All Fallahian, Identification and Assessment of Logistical Factors to Evaluate a Green Supplier Using the Fuzzy Logic DEMATEL Method, Polish Journal of Environmental Studies (2013) vol. 22( 2), 445-455.
Ching-Lan Tsai, Using DEMATEL To Analysis of Decision-Making in Enterprise Cloud Migration Department, Taoyuan Innovation Journal (2015. Dec) No.35,311-330.
Li-Hsing Hoa, Shu-Yun Feng b, Yu-Cheng Lee. Tieh-Min Yen, Using modified IPA to evaluate supplier's performance: Multiple regression analysis and DEMATEL approach, Expert Systems with Applications 39 (2012) 7 102-7109.
Chih-Hsien Fan, Chih-Yao Shih, To construct the model of supplier of achievements by the Green Supplier Chain -Construct it by DEMATEL, Journal of Performance and Strategy Research, mar 2009, 6(1) 89-115.
Gwo-Tsuen Jou, Benjamin J. C. Yuan, Application of DEMATEL and ANP to the R&D Project Selection, Sun Yat-Sen Management Review (2014.09), vol.22(3), p.543-572.
Chunguang Bai, Joseph Sarkis, A grey-based DEMATEL model for evaluating business process Cross: Mark management critical success factors, Int, J. Production Economics 146 (2013) 281-292.
Science Publishing Group
1 Rockefeller Plaza,
10th and 11th Floors,
New York, NY 10020
Tel: (001)347-983-5186