Service Specification Modelling for Procurement Decision Making
International Journal of Business and Economics Research
Volume 7, Issue 2, April 2018, Pages: 31-41
Received: May 5, 2018; Accepted: May 21, 2018; Published: Jun. 13, 2018
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Author
Sharfuddin Lisan, Supply Chain Department, Bangladesh Institute of Human Resource Management (BIHRM), Dhaka, Bangladesh
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Abstract
Service is defined as economic activities that produce time, place, form, and/or psychological utility. It is intangible, perishable, created and consumed simultaneously [1]. Every product has some form of service [2]. Thus Service specification is necessary to get desired product and service from any purchase. In literature, there are different dimensions of services. In this article, services are classified into three categories: importance of service, expected quality from service and willingness to spend to get a service. Considering these areas, a metrics is developed that could help to identify expected service in terms of cost, importance & quality. Combined with internal and external measures of service, the matrix will also help to understand the features of potential supplier & service, take actionable strategy to get desired services and take effective service product purchase decision.
Keywords
Service Specification, Service Features, Service Positioning Model, Procurement of Services
To cite this article
Sharfuddin Lisan, Service Specification Modelling for Procurement Decision Making, International Journal of Business and Economics Research. Vol. 7, No. 2, 2018, pp. 31-41. doi: 10.11648/j.ijber.20180702.12
Copyright
Copyright © 2018 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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