Developing a New Management Model for the Built Environment: The Built Environment Management Model BEM2 and BEM3
Science Journal of Business and Management
Volume 3, Issue 1-2, February 2015, Pages: 1-9
Received: Jun. 1, 2014;
Accepted: Jul. 14, 2014;
Published: Aug. 20, 2014
Views 4830 Downloads 250
Thomas Madritsch, University of Applied Sciences FH KufsteinTirol, AUSTRIA; Real Estate & Facility Management Research Institute
Matthias Ebinger, Pratt Institute, New York City, USA; New York Presbyterian Hospital
The Real Property Portfolio has significant financial and operational impact in most organizations. Yet in many organizations there is a gap and disconnect between the various build environment functions. Currently, there is no easily accessible assessment tool available to stu dy the efficiency of Facility Management processes and to compare maturity benchmarks. The aim of the project was to develop an “industry independent” framework that can effectively classify and compare existing FM/RE practices within and across industry boundaries. Researcher investigated and evaluated current FM/RE management models and analysis tools and developed an assessment tool to measure Facility Management capability of an organization. The “Built Environment Management Model” (BEM2) is a process framework for FM/RE, which is extended into the “Built Environment Management Maturity Model” (BEM3) to measure FM/RE maturity. Using the tool, the research team analyzed the FM capability of more than 50 organizations with major real estate portfolios in the US and Europe. The resulting capability profiles provide an overview of current practices in Facilities Management. The profiles also allow organizations to develop “winnable” improvement initiatives to increase the strategic value of the FM function.
Developing a New Management Model for the Built Environment: The Built Environment Management Model BEM2 and BEM3, Science Journal of Business and Management. Special Issue: Business Analytics and Management.
Vol. 3, No. 1-2,
2015, pp. 1-9.
Becker, F. (2003), "Integrated portfolio strategies for dynamic organizations", Facilities, Vol. 21, No. 11/12, pp.289 – 298.
Berger, R. (2001): “Trend Studie für Facility Managemet”, Roland Berger Strategy Consultants und GEFMA, München.
Carnegie Mellon University (2006): Capability Maturity Model Integration (CMMI) Version 1.2 Overview.
Chotipanich, S. (2004): “Positioning facility management”, Facilities, Vol. 22 No. 13/14, pp. 364-372.
Chotipanich, S., Nutt, B.(2008), “Positioning and repositioning FM”, Facilities, Vol. 26, No. 9/10, pp. 347-388.
Cooke-Davies, T. J., Arzymanow, A. (2002): “The maturity of project management in different industries: An investigation into variations between project management models”, International Journal of Project Management, Vol. 21, pp. 471-478.
Dettbarn, J., Ibbs, C.W., Murphree, E.L. (2005), “Capital Project Portfolio Management for Federal Real Property”, Journal of Management in Engineering, Vo. 21, No. 1, pp. 44-53.
European Committee for Normalization (2006-2009): Facility management Norm EN15221, published by CEN National Members.
Ghalayini, A.M., Noble, J.S.: The changing basis of performance measurement, in: International Journal of Operations & Production Management, 16/8, 1996, S. 63-80.
Grabatin, G. (2001): „ Betriebswirtschaft für Facility Management“, TAW-Verlag, Wuppertal.
Harris, I. (2002), “Bigger and better FM - to improve everyday life”, in: European Facility Management Conference Proceedings, Madrid, pp. 67-74.
Hinks, J. (2004), “Business-Related Performance Measures for Facilities Management”, Keith, A., Atkin, B., Bröchner, J. (Eds.), Facilities Management / Innovation and Performance, Spon Press, New York, NY, pp. 99-107.
IFMA (2010), “Competency Areas”, available at: http://www.ifma.org/learning/ fm_credentials/competencies.cfm (accessed on October 27, 2010).
Institute of Asset Management (2008), IAM PAS 55:2008 Competence Framework (Part 1 and 2), IAM, London.
Madritsch, T. (2009), “Best practice benchmarking in order to analyze operating costs in the health care sector“, in: Journal of Facilities Management, ISNN 1472-5967, Vol.7 No.1, pp.61-73.
Madritsch, T., Steixner, D., Ostermann, H., Staudinger, R. (2008), “Operating cost analyses of long term care facilities”, in: Journal of Facility Management, ISNN 1472-5967, Vol.6 No.2, pp.152-170.
Mullaly, M. (2006), “Longitudinal Analysis of Project Management Maturity”, Project Management Journal, Vol. 37, No. 3, pp. 62-73.
National Research Council (2008), Core Competencies for Federal Facilities Asset Management through 2020: Transformational Strategies. The National Academic Press. Washington, DC.
Neely, A., Gregory, M., Platts, K.(995): “Performance measurement system design: a literature review and research agenda”, in: International Journal of Operations & Production Management, 15/4, p. 80-116.
Office of Government Commerce (2006): Portfolio, Program & Project Management Maturity Model (P3M3). London: OGC.
Office of Government Commerce (2010), “Information Technology Information Libraries (ITIL) – the Basics”, available at http://www.best-management-practice.com/gempdf/ITIL_The_Basics.pdf (accessed on 28 October 2010).
Olbrich, A. (2008): “Effizientes IT Service Management” in: ITIL kompakt und verständlich, Vieweg+Teubner, Wiesbaden
Reuter, F., Ebinger, M. (2009): “An American Approach to Capital Asset Lifecycle Management” in: EuroFM Conference Proceedings, Amsterdam.
Shoet (2006), “Key Performance Indicators for Strategic Healthcare Facilities Maintenance“, Journal of Construction Engineering and Management, Vol. 132, No. 4, pp. 345-352.
Teicholz, E., Nofrei, C., Thomas, G. (2005), “Executive Order #13327 for Real Property Asset Management”. IFMA Journal, Nov/Dec issue.
Then, D. (1999), “An integrated resource management view of facilities management“, Facilities, Vol. 17, No. 12/13, pp. 462 – 469.
Then, D. (2004), “The Future of Professional Facility Management Education in the Asia-Pacific Region”, paper presented at “New World Order in Facility Management Conference”, June 2004, Hong Kong.
Wirdzek, P. (2010), "Transforming FM with BIM in Complex Facilities and Laboratories", paper presented at the International Facility Management Association World Workplace Conference, October 2010, Atlanta.